Halong Bay Cruises | Travel FAQs after Reserving with The Au Co


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After Reserving

Q: What happens if there's a tropical storm predicted at the time of my cruise in the Gulf of Tonkin?


A:  The Au Co tries to avoid operating any vessel in the vicinity of a tropical system and we monitor the progress of these storms very closely. If there is any potential threat to any of our guests or ships, the itinerary may be altered to try to avoid any interaction with the storm or any affected areas.

Q: Who makes the decision to cancel the cruise and when will I be informed?


A: The cancellation of the cruise is decided by the Halong Bay local authorities. They closely monitor the weather conditions; they usually do not give official notice but instead do not give permission for boats to go out. Usually, in case of storms, The Au Co informs guests a day before the cruise. In cases where there is little or no knowledge beforehand of a storm, The Au Co may announce the cancellation on the morning of the cruise or as soon as it receives information from the local authorities that no boats are allowed to go out.

Q: How can I pay for my cruise on The Au Co?


A: All our quotes are in US Dollars. The Au Co accepts payment by Visa, MasterCard and American Express by bank transfer. If you are living or staying in Vietnam, you can also make payment by credit card or cash prior to your cruise date.

Q: What is the credit card payment procedure and how safe is it?


A: Once we have received your credit card details and confirmed that your cabin or suite is available, we will send you a confirmation email. 

The Au Co uses Secure Socket Layer (SSL) technology to encrypt all information. Please click here to check our site's authenticity and to verify the validity of our secured communication. Your credit card will be charged by The Au Co Co., Ltd. If you have any questions regarding charges to your credit card, please contact our customer support team at sales@aucocruises.com
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