Halong Bay Tours | Frequently Asked Questions with The Au Co Cruises


  • Check-in Date:
  • Package:
  • No.of Cabins

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Q: Can I make a booking online if I am not one of the guests?


A: Yes. The credit card holder is not required to be present at check-in. If you are the credit card holder, but will not be one of the guests, you can still pay for the booking via third party payment. As the credit card holder, all you have to do is complete and fax a Payment Confirmation form as well as a copy of both sides of your credit card to +84 4 39 33 45 45. If you have any queries, please do not hesitate to email us.

Q: What is your booking cancellation policy?


A: Please be sure to check our terms and conditions prior to making your booking. 

The cancellation policy depends on the number of cabins you reserve. For your convenience, you can find a link to this policy on both the booking form as well as your Confirmation Email.
Changes to the period / length of your stay may result in a cancellation fee. This also includes requests for shortened stays or date changes before and after your check-in. 
If you plan to cancel your booking, please notify us. Our English-speaking staff are available 24 hours a day, 7 days a week. 

Q: When do I have to pay for my Au Co Gulf of Tonkin cruise vacation?


A: It depends on the size of your group. If you are travelling individually or in a group of up to 10 guests, final payment of the balance must be received by The Au Co immediately after you complete booking. If you are in a group of 11-20 guests, the Au Co will charge your credit card at the time of booking. If you are in a larger group of 21-70 guests, 90 days prior to the cruise date.
If your cruise is during a holiday period, e.g. Christmas and New Year, payment is due 30 days prior to the cruise date.

Q: What is included in The Au Co package price?


A: It depends on your selected package. Please select a tentative date, check the price and refer to the inclusions/exclusions list. Usually you can expect to have the cabin charges and meals included. Transfers to and from the Gulf of Tonkin, spa services, beverages, and hotel accommodation in Halong Bay or Hanoi are usually excluded from the package price.

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