Halong Tours | FAQs for After Boarding The Au Co Cruises


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Life on Board

Q: Should I tip individually or collectively?


A: Tips are entirely discretionary and not included in your cruise price. Rather than showing your gratitude to each staff member individually, you may wish to tip the onboard staff collectively at the end of your cruise. We suggest around US$5 - $10 (or equivalent local currency) per guest – but of course this is entirely up to you. Collective tips are aggregated and distributed among our entire staff. Any additional, personal tips are at your own discretion.

Q: Are babysitters available onboard?


A:  Babysitting is offered both in a group setting, and individually. To guarantee the availability of the babysitting service, please reserve this through our Sales Department on sales@aucocruises.com at least 24 hours in advance. The service is offered between 8.00 am and 2.00 am whenever staff are available. Babysitters will be assigned on a first come first served basis.

Children MUST be at least 1 year old.
Approximate Rate: US$12.00 per hour for one or two children within the same family or $15.00 per hour for three children within the same family. Times and prices are subject to change without prior notice. Payment must be made in cash or by credit card upon check out.

Q: Are hairdryers available in the cabins?


A: Yes, all of our cabins have hairdryers. Have a look at our fact sheet for more information about the facilities and amenities available in each cabin.

Q: Do you provide irons and ironing boards for use during my stay in Halong Bay?


A: Yes, if you need an iron please kindly contact our Receptionist on board.

Q: Is there a laundry service on board The Au Co?


A: While there is no laundry service on board, we can iron or press clothes (an extra cost applies). Simply contact the Reception Desk for information.
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