After Reserving


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Q: Can The Au Co help me with visas to Vietnam, airport transfers or hotel bookings?


A: Yes. Besides our accommodation service, Bhaya Cruises also supports our guests in arranging hotel booking, airport transfers, Ha Long – Hanoi – Ha Long transfers and visa on arrival. If you need any extra service, please kindly contact our Sales Department for more details.

Q: What travel documents do I need to present on arrival at The Au Co pier?


A:  On arrival in Halong Bay, you will simply need to present: 

  • Booking confirmation
  • Identification documents (proof of citizenship) for each guest
  • Credit card or cash to use for your onboard expenses.

Q: When can I make my Spa or Kayak reservations?


A:  You can make Spa or Kayak reservations once on board The Au Co. If you are interested in these services, please make your reservation as soon as you come aboard, as appointments tend to fill up quickly. Alternatively, you can request these extra services before the start of your cruise by emailing

Q: How can I make a Special Request (Bed Type, Cabin Location, etc.)?


A: You can make any special requests on the Room Details Page of the booking form (where you complete the guest names and select nationality). Please click on "Special Requests” and then simply type in your request. However, please note that all Special Requests are subject to availability and can only be confirmed upon arrival.

Q: What happens if my cruise is cancelled due to bad weather?


A: The Au Co monitors the weather situation closely and will try hard to keep you updated. Please always leave us your contact details, such as your hotel in Hanoi or your mobile number in Vietnam.

If the cruise is cancelled before your departure from Hanoi, The Au Co shall notify you and make a 100% refund for the cabin and any transfer charge. If you have booked a hotel with The Au Co before or after your cruise, the hotel booking remains unchanged.
If you are already in Halong Bay, The Au Co shall try to book you on a day cruise with lunch on board, which is usually around US$ 80/ person, plus transfer costs from/to Hanoi.
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