Vietnam Halong Bay | Terms & Conditions for Service at


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Terms and conditions

Payment Terms

Payments may be made by cash, bank transfer or credit card (without surcharge).
Please note that credit card details are required to guarantee your booking. The Au Co will charge your credit card at the time of booking.
Cancellations only become effective once The Au Co sales office receives notification of cancellation in writing. Should you be forced to cancel your cruise booking, the following terms will apply:
Cancellation conditions Less than 5 cabins 5 to 10 cabins
On confirmation 0% 0%
16 – 30 days prior to your cruise      30 % of each cancelled cabin      50% of each cancelled cabin     
07 - 15 days prior to your cruise 50% of total charge 70% of total charge
< 07 days prior to your cruise
100% of total charge
100% of total charge
Seaplane Package Cancellation/ Change

Cancellation or change only becomes effective once The Au Co sales office receives the cancellation notice in writing.
Should it become necessary for you to cancel or change the booking of any package which includes seaplane transportation, the terms and conditions for cancellation or change of seaplane ticket(s) will be applied strictly following the cancellation and change policy of Hai Au Aviation specified on the following links ((please copy & paste the links into your web browser):

1. General terms & condition at

2. Delays and Cancellations at

3. Other information (baggage, health . . .) at

No refunds will be made for unused services or no-shows.
Please allow up to 15 days for any refund to appear in your account.
All cruises, visa, land tours and hotel prices and charges are quoted in USD unless otherwise indicated.
On board insurance covers basic accidents on the vessel only, as required by Vietnamese law.
We strongly recommend all passengers purchase their own appropriate insurance before departing for Vietnam and before your trip on The Au Co.
Other Conditions
The maximum occupancy for any one cabin or suite is two (2) Adults and one (1) Child under 12 years of age. Additional charges may apply for occupancy by more than two (2) guests per room or suite.
The Au Co may allow children to stay in the same cabin/suite with parents either with or without an extra mattress. Our policy is not to charge for children under two (2) years of age.
Children aged from three to eleven (3 – 11) sharing a cabin/suite with two adults on an extra mattress will be charged extra, and limited to one additional child per cabin/suite only. Two children under 12 years old and sharing a private cabin/suite are charged at 75% of the adult rate. Children 12 years old and over will be charged at the adult rate.
Confirmed arrival and departure dates, number of cabins and passengers, passenger passport and visa numbers, cabin category (SGL/DBL/TWIN), special requirements (, dietary requirements, etc.) must be provided by passengers not less than seven (7) days prior to check-in.
The Au Co Limitations of liability - The Au Co shall be liable only for its own negligence. The Au Co shall not be liable under any circumstance for any force majeure such as acts of war, civil commotion, riots, strike, acts of terrorism or acts of sovereign states or governments or any cause beyond the control of The Au Co, regardless whether it is on the vessel or off the vessel. The Au Co does not provide insurance for personal injury, luggage loss or medical evacuation. 
- The responsibility of The Au Co for damage to or loss of the Passenger’s luggage, belongings or property, including, without limitation, clothing worn by the Passenger, even if temporarily in the custody of The Au Co, is limited to the maximum sum of of US$ 300 per person. Under no circumstances will The Au Co be responsible for loss or damage to valuables if not placed in security boxes at the reception desk.
- The Au Co shall not, under any circumstances, be liable to the passenger for damages for emotional distress, mental anguish or psychological injury of any kind, when such damages were neither the result of a physical injury to the passenger, the result of the passenger having been at actual risk of a physical injury, nor intentionally inflicted by The Au Co.

- Au CoCruises reserve the right to cancel or alter a tour at any time when unforeseen circumstances arise. Such circumstances include, but are not limited to: war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, adverse weather and/or traffic conditions, government action or for any reason outside of our control. In these circumstances, Au Co Cruises accepts no liability where cruises are forced to cancel or alter as a result of any unforeseen circumstance.
Where a tour is cancelled prior to the departure date, according to the clauses above, Au Co Cruises shall endeavor to offer the nearest possible alternative tour (subject to a refund or further payment to cover cruise difference).
The law governing the contract is the law of Vietnam. In case of any dispute, between a passenger and Au Co Cruises or a third party or controversy, claim, the laws of Vietnam shall apply.